Question 1

Coronavirus (COVID-19): Sharing is Caring Action Plan

Accepted Answer

We place the highest priority on protecting the health and wellbeing of our employees and customers so we wanted to let you know what we’re doing behind the scenes based on guidance from the Australian and Victorian government health departments. Measures include:

All team members thoroughly washing and sanitising hands every time they enter and leave our offices and distribution centres

All team members sanitising their hands before and after warehouse pickups and customer deliveries

All packing team wearing medical-grade protective gloves while arranging posies and / or packing customer orders

Clear direction to all team members to stay at home if they feel sick

These are by no means new measures, as we have always had health & safety policies in place for our team, but we want to reassure our caring customers that we have an action plan in place.

In addition to this, contactless delivery will become the norm for the foreseeable future. Our delivery drivers have been briefed as follows:

To sanitise their hands between each customer delivery

Wherever possible, they should not come into direct contact with customers / gift recipients

Instead, where safe, drivers will leave gifts and flowers at the front door of residential addresses or at the main entrance of commercial addresses

As an alternative to a signature from the recipient, drivers will instead take a photo of the flowers / gifts as confirmation of delivery

Our intention is to take a common sense and practical approach to this situation, these measures are not intended to cause panic or inconvenience. We will continue to monitor the situation daily and update our caring customers as things develop.

If you have any questions or concerns, please do get in touch at hello@sharingiscaringaustralia.com

Question 2

Where Do You Deliver?

Accepted Answer

Sharing is Caring delivers gift boxes, hampers and flowers Australia wide!

Gift Box Delivery
We deliver our gift boxes Australia wide.

We offer Same Day and Set Day delivery of our gift boxes to the following Victorian areas: Melbourne, Geelong, Surf Coast and Bellarine Peninsula.  A complete list of the postcodes we deliver our gift boxes to via our Same Day and Set Day service can be found here.

We deliver our gift boxes to the rest of Australia via Australia Post Express Post.  If your delivery location is not included in the above list of postcodes your gift will be delivered by Australia Post.

Mimosa Mornings Hamper Delivery
We deliver our Mimosa Mornings hampers to Geelong, Surf Coast and the Bellarine Peninsula.  A complete list of the postcodes we deliver our Mimosa Mornings hampers to can be found here.

Flower Delivery
We deliver flowers to Sydney, Wollongong, Central Coast, Melbourne, Geelong, Surf Coast, Bellarine Peninsula, Mornington Peninsula, Brisbane, Gold Coast, Perth and Fremantle. A complete list of the postcodes we deliver our flowers to can be found here.

Question 3

Which Areas Are Included in Your Same Day and Set Day Delivery Zone?

Accepted Answer

Our Same Day and Set Day delivery zones differ slightly depending on the product you are purchasing.

GIFT BOX
We offer Same Day and Set Day delivery of our gift boxes to the below postcodes. Please check this list prior to placing your order.

3000, 3002, 3003, 3006, 3337, 3008, 3011, 3338, 3012, 3978, 3340, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3099, 3101, 3102, 3103, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3335, 3336, 3427, 3428, 3429, 3809, 3750, 3752, 3754, 3759, 3765, 3767, 3785, 3786, 3787, 3789, 3802, 3803, 3804, 3910, 3805, 3806, 3930, 3975, 3976, 3977, 3221, 3230, 3212, 3331, 3227, 3215, 3216, 3222, 3226, 3214, 3217, 3218, 3220, 3223, 3211, 3224, 3225, 3219, 3213, 3228

If your delivery postcode is included in the above list you will be able to select from Same Day (order by 1pm) and Set Day (order in advance) delivery at check out when purchasing a gift box.

If your delivery postcode is not included in the above list your gift box will be delivered by Australia Post using Express Post.

MIMOSA MORNINGS HAMPERS
We offer Set Day delivery of our Mimosa Mornings hampers (food hampers) to the below postcodes. Please check this list prior to placing your order.

3221, 3230, 3212, 3331, 3227, 3215, 3216, 3222, 3226, 3214, 3217, 3218, 3220, 3223, 3211, 3224, 3225, 3219, 3213, 3228

If your delivery postcode is included in the above list you will be able to select Set Day delivery at check out when purchasing your Mimosa Mornings hamper.

If your delivery postcode is not included in the above list that means we do not service that area for delivery specifically of our Mimosa Mornings hampers.  We apologise for this and will endeavour to expand our delivery zone in the future.  In the meantime, we offer a wider delivery zone for our standard gift boxes and flowers so please check them out!

FLOWERS 
We offer Same Day and Set Day delivery of our flowers to the below postcodes. Please check this list prior to placing your order.

3000, 3002, 3003, 3006, 3337, 3008, 3011, 3338, 3012, 3978, 3340, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3099, 3101, 3102, 3103, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3335, 3336, 3427, 3428, 3429, 3809, 3750, 3752, 3754, 3759, 3765, 3767, 3785, 3786, 3787, 3789, 3802, 3803, 3804, 3910, 3805, 3806, 3930, 3975, 3976, 3977, 3221, 3230, 3212, 3331, 3227, 3215, 3216, 3222, 3226, 3214, 3217, 3218, 3220, 3223, 3211, 3224, 3225, 3219, 3213, 3228, 3936, 3926, 3911, 3918, 3942, 3939, 3929, 3915, 3920, 3928, 3938, 3916, 3933, 3931,3934, 3944, 3937, 3941, 3927, 3912, 3943, 3919

2176, 2046, 2763, 2015, 2234, 2100, 2218, 2038, 2156, 2205, 2148, 2064, 2193, 2168, 2131, 2077, 2144, 2179, 2107, 2093, 2041, 2216, 2019, 2200, 2207, 2197, 2153, 2104, 2155, 2119, 2191, 2023, 2192, 2085, 2141, 2081, 2082, 2770, 2143, 2221, 2026, 2022, 2226, 2177,  2765, 2137, 2024, 2134, 2136, 2166, 2142, 2062, 2050, 2194, 2229, 2118, 2163, 2069, 2154, 2068, 2170, 2171, 2178, 2067, 2126, 2162, 2036, 2008, 2190, 2105, 2747, 2206, 2031, 2761, 2097, 2760, 2138, 2034, 2090, 2099, 2230, 2065, 2132, 2133, 2096, 2032, 2027, 2010, 2000, 2565, 2114, 2112, 2219, 2767, 2028, 2030, 2047, 2084, 2203, 2117, 2158, 2213, 2071, 2070, 2113, 2766, 2018, 2122, 2101, 2011, 2233, 2042, 2121, 2115, 2759, 2043, 2165,  2094, 2037, 2087, 2086, 2198, 2145, 2111, 2167, 2768, 2072, 2232, 2161, 2227, 2045, 2150, 2140, 2175, 2110, 2220, 2224, 2033, 2147, 2208, 2061, 2217, 2231, 2195, 2066, 2060, 2040, 2049, 2564, 2210, 2095, 2035, 2204, 2020,  2160, 2214, 2566, 2228, 2103, 2021, 2088, 2079, 2080, 2089, 2127, 2151, 2223, 2209, 2106, 2076, 2074, 2063, 2152, 2146, 2225, 2211, 2108, 2120, 2222, 2172, 2196, 2073, 2009, 2016, 2212, 2029, 2039,  2116, 2092, 2128, 2164, 2075, 2044, 2048, 2135, 2130, 2007, 2077, 2102, 2017, 2173, 2125, 2025, 2199, 2174, 2006, 2109, 2052, 2139, 2500, 2083, 2250, 2251, 2256, 2257, 2258, 2259, 2260, 2261, 2262, 2263, 2775

4207, 4208, 4209, 4210, 4211, 4212, 4213, 4214, 4215, 4216, 4217, 4218, 4219, 4220, 4221, 4222, 4223, 4224, 4225, 4226, 4227, 4228, 4229, 4230, 4000, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4017, 4018, 4019, 4020, 4021, 4022, 4030, 4031, 4032, 4034, 4035, 4036, 4037, 4051, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4068, 4069, 4070, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4125, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4205, 4207, 4208, 4280, 4300, 4301, 4303, 4304, 4305, 4305, 4306, 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4508, 4509, 4510, 4520, 4520

6163, 6000, 6003, 6004, 6005, 6006, 6007, 6008, 6009, 6010, 6011, 6012, 6014, 6015, 6016, 6017, 6018, 6019, 6020, 6020, 6021, 6022, 6023, 6024, 6025, 6026, 6027, 6028, 6029, 6030, 6031, 6032, 6033, 6036, 6036, 6050, 6051, 6052, 6053, 6054, 6055, 6056, 6057, 6058, 6059, 6060, 6061, 6062, 6063, 6064, 6065, 6065, 6066, 6067, 6068, 6069, 6076, 6077, 6090, 6100, 6101, 6102, 6103, 6104, 6105, 6106, 6107, 6108, 6109, 6110, 6111, 6112, 6112, 6121, 6122, 6123, 6147, 6148, 6149, 6150, 6151, 6152, 6153, 6154, 6155, 6156, 6157, 6158, 6159, 6160, 6162, 6163, 6164, 6165 , 6166, 6167, 6168, 6170, 6171

If your delivery postcode is included in the above list you will be able to select from Same Day (order by 1pm) and Set Day (order in advance) delivery at check out when purchasing flowers.

If your delivery postcode is not included in the above list that means we do not service that area for delivery of flowers.  We apologise for this and will endeavour to expand our delivery zone in the future.  In the meantime, we offer Australia wide delivery of our gift boxes so please check them out!

Question 4

Which Areas Do You Deliver Gift Boxes?

Accepted Answer

We deliver our standard gift boxes (all gift boxes excluding our Mimosa Mornings range) Australia wide!

We use local couriers to offer Set Day and Same Day delivery to the below postcodes.

3000, 3002, 3003, 3006, 3337, 3008, 3011, 3338, 3012, 3978, 3340, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3099, 3101, 3102, 3103, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3335, 3336, 3427, 3428, 3429, 3809, 3750, 3752, 3754, 3759, 3765, 3767, 3785, 3786, 3787, 3789, 3802, 3803, 3804, 3910, 3805, 3806, 3930, 3975, 3976, 3977, 3221, 3230, 3212, 3331, 3227, 3215, 3216, 3222, 3226, 3214, 3217, 3218, 3220, 3223, 3211, 3224, 3225, 3219, 3213, 3228

We ship to the Rest of Australia using Australia Post and we always ship Express Post.

Question 5

Which Areas Do You Deliver Flowers?

Accepted Answer

We deliver flowers to the below postcodes using local courier. Please check this list prior to placing your order.

VICTORIA: 
3000, 3002, 3003, 3006, 3337, 3008, 3011, 3338, 3012, 3978, 3340, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3099, 3101, 3102, 3103, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3335, 3336, 3427, 3428, 3429, 3809, 3750, 3752, 3754, 3759, 3765, 3767, 3785, 3786, 3787, 3789, 3802, 3803, 3804, 3910, 3805, 3806, 3930, 3975, 3976, 3977, 3221, 3230, 3212, 3331, 3227, 3215, 3216, 3222, 3226, 3214, 3217, 3218, 3220, 3223, 3211, 3224, 3225, 3219, 3213, 3228, 3936, 3926, 3911, 3918, 3942, 3939, 3929, 3915, 3920, 3928, 3938, 3916, 3933, 3931,3934, 3944, 3937, 3941, 3927, 3912, 3943, 3919

NEW SOUTH WALES: 
2176, 2046, 2763, 2015, 2234, 2100, 2218, 2038, 2156, 2205, 2148, 2064, 2193, 2168, 2131, 2077, 2144, 2179, 2107, 2093, 2041, 2216, 2019, 2200, 2207, 2197, 2153, 2104, 2155, 2119, 2191, 2023, 2192, 2085, 2141, 2081, 2082, 2770, 2143, 2221, 2026, 2022, 2226, 2177,  2765, 2137, 2024, 2134, 2136, 2166, 2142, 2062, 2050, 2194, 2229, 2118, 2163, 2069, 2154, 2068, 2170, 2171, 2178, 2067, 2126, 2162, 2036, 2008, 2190, 2105, 2747, 2206, 2031, 2761, 2097, 2760, 2138, 2034, 2090, 2099, 2230, 2065, 2132, 2133, 2096, 2032, 2027, 2010, 2000, 2565, 2114, 2112, 2219, 2767, 2028, 2030, 2047, 2084, 2203, 2117, 2158, 2213, 2071, 2070, 2113, 2766, 2018, 2122, 2101, 2011, 2233, 2042, 2121, 2115, 2759, 2043, 2165,  2094, 2037, 2087, 2086, 2198, 2145, 2111, 2167, 2768, 2072, 2232, 2161, 2227, 2045, 2150, 2140, 2175, 2110, 2220, 2224, 2033, 2147, 2208, 2061, 2217, 2231, 2195, 2066, 2060, 2040, 2049, 2564, 2210, 2095, 2035, 2204, 2020,  2160, 2214, 2566, 2228, 2103, 2021, 2088, 2079, 2080, 2089, 2127, 2151, 2223, 2209, 2106, 2076, 2074, 2063, 2152, 2146, 2225, 2211, 2108, 2120, 2222, 2172, 2196, 2073, 2009, 2016, 2212, 2029, 2039,  2116, 2092, 2128, 2164, 2075, 2044, 2048, 2135, 2130, 2007, 2077, 2102, 2017, 2173, 2125, 2025, 2199, 2174, 2006, 2109, 2052, 2139, 2500, 2083, 2250, 2251, 2256, 2257, 2258, 2259, 2260, 2261, 2262, 2263, 2775

QUEENSLAND: 
4207, 4208, 4209, 4210, 4211, 4212, 4213, 4214, 4215, 4216, 4217, 4218, 4219, 4220, 4221, 4222, 4223, 4224, 4225, 4226, 4227, 4228, 4229, 4230, 4000, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4017, 4018, 4019, 4020, 4021, 4022, 4030, 4031, 4032, 4034, 4035, 4036, 4037, 4051, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4068, 4069, 4070, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4125, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4205, 4207, 4208, 4280, 4300, 4301, 4303, 4304, 4305, 4305, 4306, 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4508, 4509, 4510, 4520, 4520

WESTERN AUSTRALIA: 
6163, 6000, 6003, 6004, 6005, 6006, 6007, 6008, 6009, 6010, 6011, 6012, 6014, 6015, 6016, 6017, 6018, 6019, 6020, 6020, 6021, 6022, 6023, 6024, 6025, 6026, 6027, 6028, 6029, 6030, 6031, 6032, 6033, 6036, 6036, 6050, 6051, 6052, 6053, 6054, 6055, 6056, 6057, 6058, 6059, 6060, 6061, 6062, 6063, 6064, 6065, 6065, 6066, 6067, 6068, 6069, 6076, 6077, 6090, 6100, 6101, 6102, 6103, 6104, 6105, 6106, 6107, 6108, 6109, 6110, 6111, 6112, 6112, 6121, 6122, 6123, 6147, 6148, 6149, 6150, 6151, 6152, 6153, 6154, 6155, 6156, 6157, 6158, 6159, 6160, 6162, 6163, 6164, 6165 , 6166, 6167, 6168, 6170, 6171

If your delivery postcode is included in the above list you will be able to select from Same Day (order before 1pm) or Set Day (order in advance) delivery at check out when ordering flowers.

If your delivery postcode is not included in the above list unfortunately that means we currently do not service that area for our flower delivery.  We do offer Australia wide delivery for our gift boxes so perhaps check one of those out instead!

Question 6

Which Areas Do You Deliver Mimosa Mornings Hamper?

Accepted Answer

We deliver our range of Mimosa Mornings hampers to the below postcodes using local courier. Please check this list prior to placing your order.

3221, 3230, 3212, 3331, 3227, 3215, 3216, 3222, 3226, 3214, 3217, 3218, 3220, 3223, 3211, 3224, 3225, 3219, 3213, 3228

If your delivery postcode is included in the above list you will be able to select Set Day (order in advance) delivery at check out when ordering your hamper.

If your delivery postcode is not included in the above list unfortunately that means we currently do not service that area for delivery of our Mimosa Mornings hamper range. We do offer Australia wide delivery for our standard gift boxes and also have a larger range of same day and set day delivery options for our flowers, so perhaps check one of those out instead!

Question 7

How is My Gift Delivered?

Accepted Answer

When you select our Same Day or Set Day delivery option, your gift box , hamper or bunch of flowers will be delivered by one of our friendly local courier partners.

When you select our Australia Post delivery option, your gift box will be delivered via Express Post.

Question 8

What is the Delivery Cost For My Order?

Accepted Answer

Our delivery costs vary depending on product and delivery type.

Gift Box Delivery - we have four price options for delivery: 
Australia Post Express Post $18
Set Day Courier Delivery $20
Same Day Courier Delivery $30
Postcode 3228 Courier Delivery $0 (free)

Mimosa Mornings Hamper Delivery - we have two price options for delivery: 
Set Day Courier Delivery $30
Postcode 3228 Courier Delivery $0 (free)

Flower Delivery - we have two price options for delivery: 
Set Day Courier Delivery $20
Same Day Courier Delivery $30

Delivery price is calculated at final check out and is based off delivery location / postcode and delivery type.

Custom delivery prices apply to bulk orders, please email us for a quote at hello@sharingiscaringaustralia.com

Question 9

Do You Offer Free Shipping?

Accepted Answer

We offer free shipping of our gift boxes and hampers for delivery to postcode 3228.

This postcode includes Torquay, Jan Juc, Bells Beach and Bellbrae.

We do not offer free shipping for our flowers.

Question 10

Can I Pick Up My Order?

Accepted Answer

Unfortunately we do not offer a pick up option at this stage.

However we do offer free delivery of our gift boxes and hampers to postcode 3228 (Torquay, Jan Juc, Bells Beach and Bellbrae).

Question 11

Do You Deliver to Hospitals?

Accepted Answer

Yes, we can and do delivery to hospitals - as long as they are currently accepting deliveries.

The ever changing rules and regulations on access to hospitals means we ask that you check and confirm with the hospital that they are accepting deliveries prior to placing an order.  We cannot be held responsible for a failed delivery due to a hospital not accepting deliveries.  A re-delivery fee will be charged if our delivery driver is turned away.

For delivery to a hospital, please enter as much information as possible in the 'additional delivery instructions' section at check out.  This is information such as hospital name, ward, room, a contact phone number.

If you have any questions on this please feel free to contact us at hello@sharingiscaringaustralia.com

Question 12

When Will My Gift Be Delivered?

Accepted Answer

Sharing is Caring delivers gift boxes, hampers and flowers Monday to Sunday, 9am to 7pm.

Same Day and Set Day Deliveries: 
Gift boxes and hampers will be delivered between 9am and 7pm on the delivery date selected.

An email will be sent to the email address provided when your gift box, hamper or flowers have been dispatched and again when it is successfully delivered.

Please note, we do aim to have our Mimosa Mornings hampers delivered by midday.

Australia Post Deliveries: 
Gift boxes will be dispatched within 48 hours of order being placed and delivered with Australia Post using their Express Post service.  Delivery usually takes 2-5 days (depending on delivery location) however please refer to the Australia Post website for up to date Express Post delivery timeframes https://auspost.com.au/service-updates/domestic-delivery-times

An email will be sent to the email address provided when your gift box has been dispatched and again when it is successfully delivered.

Question 13

Can I Select a Time For My Delivery?

Accepted Answer

Sharing is Caring delivers gift boxes, hampers and flowers from 9am to 7pm, Monday to Sunday.

We are unable to provide specific delivery time slots for orders, sorry!

Question 14

What if the Recipient isn't Home to Receive the Delivery?

Accepted Answer

Same Day and Set Day Delivery
At checkout you will be asked to specify whether we have authority to leave the gift if there is no one at the recipient address to accept the delivery (no one home, no one answering door or phone number, no one to receive the delivery).  We will always attempt to make contact with either yourself or the recipient if there's no answer at the delivery location.  For this we will use the phone number provided at check out.  If there's no answer to either our call we will revert to the ATL (authority to leave) option selected at check out.

If you have selected that 'yes' we have authority to leave, our courier partners will leave in the safest place they are able to locate. 
If you have selected 'no' we don't have authority to leave, our courier partners will return the gift to Sharing is Caring HQ and redelivery fees will apply.

Due to a high number of deliveries each day our courier partners are only able to wait 5 minutes at each location.

Australia Post 
Delivery will be made as per Australia Post Express Post guidelines.  We do not request a signature on delivery.  If there is a safe place to leave the gift box, the postie will do so.  Otherwise, it will be taken to the Post Office for collection.  All deliveries with Australia Post follow the regular Australia Post delivery guidelines.  Please refer to the Aus Post website for further information.

Question 15

What Happens With Authority to Leave?

Accepted Answer

At check out, we ask you whether we have authority to leave the gift if there is no one at the delivery address to accept the delivery.

If you answer 'yes' to this question:  when our courier gets to the delivery address they will attempt to deliver to the recipient (ring door bell, knock on door, go to office reception etc) if there is no answer they will make contact using the phone number provided at check out.  If there is still no answer they will leave the gift in the safest place they are able to access.

If you answer 'no' to this question: when our courier gets to the delivery address they will attempt to deliver to the recipient (ring door bell, knock on door, go to office reception etc) if there is no answer they will make contact using the phone number provided at check out.  If after 5 minutes there is no answer to either a phone call or a text the courier will need to abort the delivery and return the gift to Sharing is Caring HQ.

Due to a high number of deliveries each day our courier partners cannot wait any longer than 5 minutes at each delivery location.

If yourself or the recipient responds to the phone call or text message after the 5 minute period, when our courier partner has already left the delivery zone - redelivery may incur a redelivery fee.

Redelivery will incur a $30 redelivery fee.  Redelivery may not be available on the same day.  A future date may need to be selected.

A member of the Sharing is Caring team will be in contact via email to organise redelivery.

Question 16

I Have a Question About My Delivery, What Should I Do?

Accepted Answer

If you have any questions about your delivery please email us hello@sharingiscaringaustralia.com

Question 17

How Do I Know When My Gift Has Been Delivered?

Accepted Answer

You will receive a delivery confirmation email to confirm that your gift box, hamper or bunch of flowers have been delivered. Please remember that our delivery partners are busy delivering gifts all day long, they deliver until 7pm. This means you may not receive a confirmation email until after 7pm.

If you have any questions or concerns about your delivery please email hello@sharingiscaringaustralia.com

Question 18

Can I Track My Delivery or Get an ETA?

Accepted Answer

If you selected Same Day or Set Day delivery you will receive an email when your gift is with our courier and again when it has been delivered.  Unfortunately our system does not allow for real time tracking and we are unable to provide specific delivery times or ETAs.

If you selected Australia Post delivery you will receive an email when your gift has been dispatched with tracking information.  You can use this tracking information to track the delivery via the Aus Post website.  You will also receive an email from us when your gift has been delivered.

Question 19

What Special Instructions Should I Provide At Check Out?

Accepted Answer

The more information you can provide about the delivery location, the smoother the delivery process and the less chance of re-delivery fees being incurred.

Business Address: please provide the name of the business and whether the gift should be delivered to reception, a loading dock or building concierge.

Residential Address: please ensure that our drivers will be able to gain access to the property. If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the gift can be left. If the address is an apartment or unit, please ensure an apartment / unit number is provided. If our drivers cannot gain access to the property and they cannot reach the recipient or yourself the gift will be returned to the Sharing is Caring HQ and a re-delivery fee will apply.

Hospital Address: refer to special instructions here.

Question 20

My Order Hasn't Been Delivered, What Do I Do?

Accepted Answer

If your order has not been delivered by 7pm on the date you specified for either Same Day or Set Day delivery, please reach out to us at hello@sharingiscaringaustralia.com and we will look into the delivery for you.

We will look into the status of your delivery with our couriers immediately. If we cannot provide an explanation and resolution immediately and 24 hours has passed since the chosen delivery date, we will launch an investigation with our courier partners.

We aim to provide a resolution for all investigations within 24 hours of the investigation launch.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Sharing is Caring we’d really like to know about it. You can send feedback, comments and questions to hello@sharingiscaringaustralia.com and we’ll get back to you.

Question 21

Do the Gift Boxes Look Exactly Like Those in the Photos Shown?

Accepted Answer

The gift boxes, hampers and flowers pictured are an accurate representation of how yours will look on delivery to the recipient.

All items included in our gift boxes and hampers are hand selected when you place an order.  This creates an individual gift and gifting experience.  Because of this, occasionally the designs, brands and colours of products may vary for those shown in photos - but they will always be of equal or greater quality and value.

All our flowers are put together when you place an order.  This creates the freshest and most long lasting bouquet.  This also means our florists are able to create in season and on trend bouquets.  The photos shown give you an idea of the style your bouquet will be and the description provided explains the colours and type of flower that will be included.

If you do have a query before placing your order give us a call or send us an email hello@sharingiscaringaustralia.com

Question 22

How Does My Order Come Packed and Presented?

Accepted Answer

All our gift boxes come beautifully presented and packed.  We believe the unboxing experience is part of the gift and pride ourselves on creating a truly memorable one.

We present our gifts in a reusable magnetic close gift box.  These are a premium gift box and we love the fact they can be used over and over again - either to give another gift or as a storage box.

Our gift boxes include premium wood chip 'padding' and our custom statement 'olive branch' tissue paper.  Our Sharing is Caring branding is included on the outside of the gift box and we tie each gift with a pastel bow in one of our signature Sharing is Caring pastel colours.

We can offer custom packaging at an additional cost.  If this is something you're interested in please get in touch at hello@sharingiscaringaustralia.com

Question 23

Can I Order Multiple Gifts In One Transaction?

Accepted Answer

You can order multiple gifts in the one transaction but they must be going to the same delivery address on the same date.

Please note flowers and gifts ordered in the same transaction cannot be delivered at the same time even if they are going to the same address on the same date.

If you would like to order multiple gifts and have them delivered to different addresses, you will need to process in individual transactions.

For orders over 5+ gifts, please contact us at hello@sharingiscaringaustralia.com with all your order details and requirements (gift types, recipient delivery details, gift card message/s, delivery dates) and we will process and invoice you for your order separately.

Question 24

Are Your Gift Boxes Gluten Free or Vegan?

Accepted Answer

We have specified where we have included a gluten free, dairy free or vegan products in our product descriptions.

All the chocolates we use are gluten free and vegan - yay!

If you have any questions regarding dietary requirements please don't hesitate to get in touch with us via email hello@sharingiscaringaustralia.com

Question 25

Who Can Purchase A Gift Box With Alcohol?

Accepted Answer

Under the Liquor Control Act 1988, it is an offense to supply or sell Alcohol to a Person or Persons under the age of 18.

Alcohol may only be purchased or received by people 18 years and over.

Alcohol can not be purchased individually.

If you have any questions or concerns, please reach out via hello@sharingiscaringaustralia.com

Question 26

What are the terms and conditions of your discount codes and coupons?

Accepted Answer

All discount codes are single use only.  This means their use is limited to once per customer.

Question 27

Are there any upcoming dates you can't deliver?

Accepted Answer

Sharing is Caring will be operating at a limited capacity between Monday 27 November and Sunday 10 December.  During this time we will not be processing or delivering any orders.  Orders can be placed during this time however for Same Day and Set Day delivery you will not be able to select a delivery date between 27 November and 10 December.  For Australia Post orders placed during this time, your orders will be dispatched via Express Post on Monday 11 December.  We apologise for any inconvenience caused.

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