Frequently asked questions
Coronavirus (COVID-19): Sharing is Caring Action Plan
– All team members sanitising their hands before and after warehouse pickups and customer deliveries
– All packing team wearing medical-grade protective gloves while arranging posies and / or packing customer orders
– Clear direction to all team members to stay at home if they feel sick
– Wherever possible, they should not come into direct contact with customers / gift recipients
– Instead, where safe, drivers will leave gifts and flowers at the front door of residential addresses or at the main entrance of commercial addresses
– As an alternative to a signature from the recipient, drivers will instead take a photo of the flowers / gifts as confirmation of delivery
Do the hampers exactly reflect those in the photos?
The hampers pictured are an accurate indication of how yours will be on delivery to the recipient. Quality and value of the products in the pictures will always be reflected in what’s received, otherwise let’s face it that wouldn’t be CARING! Occasionally some of the brands may vary slightly but we try our best to keep the product descriptions up to date. If you do have a query before placing the order give us a call or send a message and we’ll answer anything on your mind.
Do you deliver to hospitals?
We can deliver to hospitals as long as they are currently accepting deliveries. Due to current COVID restrictions, we ask that you check and confirm with the individual hospital and ward before you place your order. A redelivery fee will be charged if our drivers are turned away for delivery on the day.
I have a question about my delivery, what should I do?
Please notify us of any mistakes as soon as possible by emailing us at firstname.lastname@example.org
If an incorrect delivery address or incorrect delivery name has been supplied and we have already dispatched the gift, a re-delivery fee will apply. Re-delivery fees are quoted on a case by case basis depending on delivery suburb. Gifts cannot be re-dispatched until payment has been confirmed.
Can I select a time for my gift delivery?
Sharing is Caring delivers gifts from 11.15am until 6.30pm Monday to Sunday (metro areas) We are unable to provide specific time slots for orders, sorry!
What is the delivery cost for my order?
Delivery costs start at $16.95 but prices vary by zone and suburb. Our same day delivery service covers metro Melbourne. Other delivery locations will be serviced with our next day delivery option. The delivery cost will be added to your order during the checkout process and the price you pay is determined by the delivery postcode you enter. For a custom quote to a delivery zone that we don’t currently service, please email us at email@example.com.
How do I know when my gift has been delivered?
Can I track my delivery or get an ETA?
You will receive a SMS and email notification once your gift has left Caring Castle with an estimated delivery window. You will also be able to track this live via our drivers GPS. Timing is just a guide as our couriers take a number of deliveries at once and their route can be affected by weather, traffic and difficult deliveries.
You will then receive another notification once your gift has been successfully delivered.
What special instructions should I provide?
What happens if I provide incorrect delivery instructions?
If you provide us with an incorrect address or an incorrect name, we cannot accept responsibility for the failed delivery. We will arrange to re-deliver but a re-delivery fee will be incurred.